Trust Inno Sense Baby Pelham Flexi Soft

Applies to: All products purchased directly through our online store.

1. Return Window

Returns or exchanges are accepted within 30 calendar days from the original order delivery date.

To initiate the process, the customer must request a Return Authorization (RA) Number through our online portal before shipping the item back.

2. Product Condition

Condition is the most critical factor for high-value equestrian gear. To be eligible, the item must meet all the following requirements:

Pristine Condition: The item must be in new, unused, unwashed condition and free of any signs of wear or damage.

Equestrian Items (Apparel and Boots): Must not show any hair, dirt, odors, or any mark indicating contact with a horse or being worn while riding. Boot soles must be clean and unmarked.

Original Packaging & Tags: The product must be returned with all original tags intact and attached, and in its original packaging (boot boxes, protective bags, helmet covers, etc.). The shipping box is not considered original packaging.

Documentation: The original receipt or proof of purchase must be included.

3. Return Types

Refund: Money will be credited back to the original method of payment, minus the cost of the original shipping fee.

Exchange: The customer may exchange the item for a different size or color (subject to availability).

Store Credit: Store credit can be issued for future purchases.

4. Shipping Costs

Returns for Preference or Sizing Exchange: The customer is responsible for covering the cost of return shipping. Using a trackable, insured shipping service is highly recommended.

Defective or Incorrect Items: If the return is due to an error on our part (wrong item shipped, or factory defect/damage), we will cover the costs of return shipping and re-shipment (in case of an exchange).

5. Important Exclusions (Non-Eligible Items)

To protect hygiene and investment, the following items are excluded from the return policy, unless they present a manufacturing defect:

Personalized or Custom-Made Items: Any boots, apparel, or accessories with custom color options, monograms, or specific measurements (like Parlanti's "Semi-Customs" or "Special Edition").

Final Sale or Clearance Items: Products explicitly marked as "Final Sale" cannot be returned or exchanged.

Discounted and Sale Items: Products purchased with a discount or during a sale are non-refundable but may be exchanged within 30 days of purchase.

Undergarments or Socks: For hygiene reasons.

Certain Horse Accessories/Tack: Such as used bits, or any item implying direct contact with the animal (e.g., saddle pads that show horse hair).

Note: We reserve the right to refuse any return that does not comply with the new and original condition requirements. Rejected items will be returned to the customer at their expense.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once your order has shipped, you will receive a confirmation email with tracking information.

Please note:

Processing times may be extended during peak seasons, sales, or holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing the next business day.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery times vary based on your location and the shipping method selected at checkout. Estimated delivery timelines are provided by the carrier and are not guaranteed.

EQU Lifestyle Boutique is not responsible for delays caused by:

Weather conditions

Carrier delays

Incorrect or incomplete shipping addresses

Customs processing (for international orders)

Domestic Shipping (United States)

We ship throughout the United States using trusted carriers such as UPS, USPS, and FedEx.

Standard shipping typically arrives within 3–7 business days after shipment, depending on location and carrier.

Expedited shipping options may be available at checkout.

International Shipping

International shipping is available to select countries.

Please note:

International delivery times vary by destination and carrier.

Customs duties, taxes, and import fees are not included in your order total and are the responsibility of the customer.

EQU Lifestyle Boutique is not responsible for delays caused by customs clearance processes.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to update.

If you do not receive a shipping confirmation within the expected timeframe, please contact us.

Incorrect or Undeliverable Addresses

Customers are responsible for ensuring that all shipping information is accurate at checkout.

If a package is returned to us due to an incorrect or incomplete address:

The customer will be responsible for any reshipping fees.

Shipping fees are non-refundable.

Lost, Stolen, or Damaged Packages

EQU Lifestyle Boutique is not responsible for packages marked as “delivered” by the carrier.

If your package is lost or arrives damaged:

Please contact the carrier directly to file a claim.

We recommend contacting us as well so we can assist where possible.

For damaged items, please email us within 48 hours of delivery with photos of the packaging and item.

Questions About Shipping

If you have any questions regarding shipping, order status, or delivery issues, please contact us at:

Email: sales@equlifestyleboutique.com